Customers That Grind My Gears

  • By MyAlterEgo on

    September 18, 2010

  • You want to know what grinds my gears? Customers who do not understand that I have nothing to do with how the product was put together. Also, how they blame me for a product not working, or being assembled wrong.

    I understand buying a brand new product (especially something fairly expensive) can be exciting, and a bit nerve racking (i.e. Should I be buying this? Is this too expensive? Etc.). You do not want to buy a $400 mower and find out that is assembled wrong, or it won't even start.

    I sell lawn & garden and sporting good equipment at.....we will call it Fred's Warehouse (not going to tell you where I work....sorry stalkers). A power washer was purchased by a seemingly nice couple, in which I was not even the salesman who sold it to them.

    Everything was purchased with no problems; or so I thought. Just standing in the aisle, I glanced to my right to see the wife walking towards me with a very pissed off look on her face. I was the only salesman around (of course) and knew what was coming my way. The wrath of an angry wife that had to drive all the way back to the store.

    Before I could even ask her what the problem was, she started to bitch at me, saying:
    The damn thing was broken out of the box, and I want new one. This shit needs to be taken care of quickly, because we would like to get started on this project.
    If I were to buy a $329 power washer and it was broken out of the box, I would be a little peeved myself; so I could understand where she was coming from.

    I am currently still training with the register, so I wanted to be sure that the exchange was taken care of properly. The salesman, whom originally sold them the washer, came over to help.

    The lady then went on to say:
    Why are you over here? He could have helped me better than you!
    Again, my coworker has nothing to do with the product being broken, so the bitchy attitude was unnecessary.

    Now, let me move on to the real kicker of the story.

    About an hour or two after the exchange, the returned item was brought to the floor fully assembled. If the product was truly broken, this would never happen. It turns out, the product was not fully assembled (it was not supposed to be). The lady -- and I quote her on this -- had said:
    The cover to the engine was in pieces, and other things weren't right.
    Really? They never read the instruction or even tried to start it. They thought everything would come out of the box fully assembled; and not once did they think about going over the directions.

    There you have it. Customers that grind my gears. I'm sure this will not be the only occurrence with some asshole customer, so stay tuned for more.


    Paul said...

    Instructions? Who read them? )))

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